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Senior Solutions Engineer

Location: Remote

Department: Services

Type: Full Time

Min. Experience: Experienced

Career Fulfillment & Culture

People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic. Deque's core values are central to our culture of customer satisfaction. Do you share them?

  • Innovation with results that matter
  • Deliver what you promise
  • Can-do attitude
  • Open, direct & respectful communications
  • We care deeply
  • We practice humility

At Deque, you’ll work with the best and brightest minds in the industry, sharing best practices, tackling new issues and uncovering new approaches. Accessibility Consultants at Deque also love their jobs because of the support systems in place.

Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC, WAS, & CPWA certifications issued by the IAAP than any accessibility testing company in the world.

Position Description

We believe Solutions Engineers at Deque are involved in all stages of the customer’s development lifecycle and are experienced using whatever tools they need to connect with customers.. We are looking for great teammates that can implement tools with APIs and third party plugins, do product demonstrations, and educate customers (everyone from developers to product managers to C-level executives). Solutions Engineers must empathize with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs. You have the rare combination of technical savviness and business insight and you’re looking for a career where you can utilize both. 

Primary Responsibilities

  • Support the sales team in helping customers understand what they can achieve with Deque
  • Lead the delivery of proof-of-concepts for customers that have more complex use cases, collaborating with other engineering teams as needed
  • Help our customers integrate our tools Post-Sale or recommend creative solutions where implementation is required
  • Craft technical content to show customers how to implement specific use cases or standard methodologies for new technologies
  • Prepare demos to demonstrate various use cases for Deque
  • Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales
  • Help customers understand the value of our products and solutions offerings as they develop and grow their accessibility programs

Requirements

  • At least 5 years’ experience in software development or implementation role
  • At least 2 years’ experience in a customer-facing technical role
  • A passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally solutions engineering, architecting
  • We are looking for someone with hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks React, Angular, Django) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development
  • Previous Experience as Software Engineer, QA Automation Tester, Developer. System Administration.
  • Experience with automated testing technologies. Selenium, WebDriver
  • Good understanding of CI/CD pipeline components
  • Elite communication skills
  • Currently a fully remote team. When normal travel resumes 10-25%
  • Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality.  We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With over 475,000 extensions installed and over 5,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Job Location

  • Remote

How to Apply

  • Apply by submitting your resume and a cover letter. Applications without a cover letter will not be considered. 

In your cover letter

  • Explain your interest in joining Deque and how you align with our Core Values
  • Depict key attributes that differentiate you as a candidate

Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required. The expected salary range is 120-175k but is subject to change based on the skills, abilities, and experience of each candidate. The values listed are not intended to guarantee a salary for candidates or current employees.

Thank you for your interest in joining our exciting company!


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