Jobs at Deque Systems

Engagement Manager

Location: Hyderabad, Telangana, India

Type: Full Time

Min. Experience: Mid Level

Career Fulfillment & Culture
People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic. Deque's core values are central to our culture of customer satisfaction. Do you share them?

Innovation with results that matter
Deliver what you promise
Can-do attitude
Open, direct & respectful communications
We care deeply
We practice humility

At Deque, you’ll work with the best and brightest minds in the industry, sharing best practices, tackling new issues and uncovering new approaches. Accessibility Consultants at Deque also love their jobs because of the support systems in place.
Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC, WAS, & CPWA certifications issued by the IAAP than any accessibility testing company in the world.

Position Description
We are looking for exceptional Engagement Managers to join our rapidly growing movement for Digital Equality. Our clients include the best-known global brands, and they rely on us to help ensure that all digital experiences they offer are accessible to everyone. They trust Deque to engineer, with them, the most efficient route to sustained digital accessibility. While Deque’s expertise in strategy, process, and technology is deep and diverse, for our clients, all of that is personified in their Deque Engagement Manager.

Primary Responsibilities

Deque Engagement Managers are:

Committed to helping their clients achieve sustained digital accessibility.
Knowledgeable in the rapidly evolving technologies, tools, and processes for front-end digital development at large organizations, as well as accessibility and the full range of Deque’s offerings and capabilities.
Adept at consulting, assessing client organizations, building relationships, and developing change management strategies.
Able to uncover unmet needs of the customer and spot opportunities
Creative problem solvers so they can overcome organizational and technical obstacles and effect change rapidly
Proactive
The voice of the customer by regularly providing Product Managers insights into their customer's experience with Deque's products and services.

Requirements

Bachelor's degree in Engineering or an MBA
At least five (5) years of experience managing customer accounts on behalf of a tech services company.
At least three (3) years of B2B SaaS Product implementation experience
At least two (2) years of experience in Business Development roles
Familiarity with current digital experience, specifically web and native mobile, design and development tech stacks, toolchains, and agile methodologies
Ability to travel from time to time, throughout the US and internationally

Additional Skills Desired

Communication, collaboration, and presentation - in-person and virtual; verbal and written
Managing a portfolio of clients while being responsive to each client
Leading cross functional teams of experts to achieve outcomes

About Deque
Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With over 475,000 extensions installed and over 5,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Job Location
Hyderabad

Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required. The expected salary range is 90K - 120K but is subject to change based on the skills, abilities, and experience of each candidate. The values listed are not intended to guarantee a salary for candidates or current employees.

Thank you for your interest in joining our exciting company!

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