Job DescriptionRole: Support Engineer – Level 1 (Provisioning & Ticketing)
Location: Remote (India)
Joining: Immediate (Within 15 days preferred)
Key Responsibilities:Short-Term:● Accurately process user/subscription provisioning requests (account setup,
access management).
● Resolve basic technical issues under guidance.
Long-Term Growth Path:● Triage and resolve L1 tickets (access, licensing, scan assignments).
● Collaborate with senior engineers to escalate complex issues.
Requirements:- 1–2 years in technical support (freshers with strong skills may apply).
- Basic knowledge of ticketing tools (e.g., Zendesk) and HTML/CSS.
- Advanced Excel skills (formulas, data cleanup).
Fluent English communication – written and verbal.
Urgent: Availability to join within 15 days.
EST timings