Position Overview:
We are looking for a Delivery Manager to join our Services Operations Team. The role of a Delivery Manager is pivotal in ensuring successful project delivery, meeting client expectations, and aligning the team's efforts with organizational goals. Below are the key responsibilities typically associated with this role:
1. Delivery Management
- Project Planning: Define project timelines, and resources.
- Execution Oversight: Manage the end-to-end delivery of projects, ensuring quality, budget adherence, and timely completion.
- Risk Management: Identify potential risks and implement mitigation strategies to ensure project success.
- Monitoring Progress: Track projects and ensure deliverables align with the schedule and quality standards.
2. Stakeholder Communication
- Team Coordination: Communicate project goals, expectations, and updates to the team effectively.
- Reporting: Provide regular status reports to stakeholders, including senior management and any other teams.
3. Team Leadership
- Resource Allocation: Assign tasks based on team members' skills and project requirements.
- Performance Monitoring: Assess team performance, provide feedback, and identify training or support needs.
- Conflict Resolution: Address and resolve team conflicts or obstacles to maintain productivity.
4. Process Improvement
- Process Adoption: Implement best practices, tools, and methodologies (e.g., Agile, Scrum, Waterfall) to enhance delivery efficiency.
- Assessment and QA perspectives
- Continuous Improvement: Analyze past project performance to identify improvement areas and implement changes for better results.
- Value Delivery: Focus on delivering tangible value to clients and stakeholders.
5. Budget and Resource Management
- Cost Management: Ensure projects are delivered within the approved budget.
- Resource Optimization: Balance resources across multiple projects to avoid bottlenecks or over-allocation.
6. Change Management
- Adaptability: Manage changes in project scope, timelines, or resources effectively.
- Communication: Ensure stakeholders are informed about changes and their implications.
Essential Skills:
- Leadership: Ability to guide and inspire teams.
- Problem-solving: Proactive approach to identifying and resolving issues.
- Communication: Strong verbal and written communication skills.
- Technical Understanding: Familiarity with the technical aspects of the project domain.
- Time Management: Ability to prioritize tasks and manage multiple projects concurrently.
- Minimum of 5 years experience as a Delivery manager
- Minimum of 3 years exposure to Accessibility
- Master’s degree
- Location: Hyderabad, India (2-3 times a week at office)