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Jobs at Deque Systems

Engagement Manager

Location: Ann Arbor, MI

Type: Full Time

Min. Experience: Experienced

About Deque

Deque is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their physical ability, should have equal access to the information, services, applications, and everything else on the web.

We work with enterprise-level businesses and organizations to ensure that their sites and web-based applications are accessible. Our focus is on providing practical and sustainable solutions for accessibility in both the short and long term that include tools, training, and active guidance from Deque experts.

We are a worldwide group of professionals who are passionate about:

Building software tools that are compatible with modern development processes
Providing strategic consulting based on the client's particular environment, needs, and goals
Optimizing the accessibility testing and remediation processes
Educating our clients and the general public about web accessibility and what they can do to create accessible experiences

Position Description

Our ideal candidate for the Engagement Manager position is an enthusiastic and experienced project manager who has a track record of making customers successful. This role will be the primary customer contact with responsibility for delivering consulting services and product implementations.  The Engagement Manager will lead multiple concurrent projects with responsibility for customer satisfaction leading to growth for the Deque brand and our enterprise products and services.

Based in our Ann Arbor office (or remote location), you will be part of a cross-functional Services team and work directly with our sales and product departments.  The Engagement Manager must be delivery-focused, with the ability to manage all aspects of project delivery, including resource planning and financial management.  The ideal candidate will thrive in a fast-paced, open environment where personal responsibility and open, direct, respectful communications are highly valued.

Primary Responsibilities

  • Delivery of consulting services and product implementation projects leading to high customer satisfaction
  • Develop and manage resource plans, project schedules, financial forecasts, and other deliverables based on statements of work
  • Negotiate changes to scope, schedules, and financials
  • Influence and shape the solutions provided to the customers
  • Lead effective meetings and communicate formally and informally to ensure project success
  • Learn and remain current on accessibility standards and Deque processes and products
  • Work effectively with subject matter experts (SME) to ensure that the customer receives the best possible advice/outcome
  • Identify opportunities to expand our relationship with customers by providing additional value through Deque service offerings and products

Requirements

  • Minimum 5 years of Project Management experience leading teams of consultants providing services to external customers
  • Excellent communication skills (written, verbal, presentation)
  • Experience writing statements of work, change requests, and proposals
  • Familiarity with agile web development processes, technologies, and tools
  • Strong organizational and time-management skills with the ability to handle multiple tasks at once, while still paying attention to detail
  • Demonstrable ability to manage projects successfully from request to execution, collaborating with multiple organizations and team members
  • A strong work ethic and self-starter attitude, with the ability to thrive in a fast-paced environment
  • Ability to travel throughout the US, to Canada and internationally
  • Ability to obtain clearance to work with federal government agencies as needed
  • Bachelor's degree

Job Location

Ann Arbor, Michigan or Herndon, Virginia

Compensation and Benefits

Deque offers a competitive base salary, health insurance benefits, and tuition reimbursement, as well as 15 days paid time off, and 401(k) plan participation.

How to Apply

Submit your resume and a cover letter explaining why you are interested in joining Deque to hr@deque.com. You can also apply online. 

Usual reference and background checks will be required.

Thank you for your interest in joining our exciting company.

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